Income Tax Department New Website: On the e-filing portal of the Income Tax Department, which has been launched in a big way, users are constantly facing technical problems. According to various auditors, these include problems such as “long time taken to log in, difficulty in responding to notices and all the features on it are still not working”.
new portal www.incometax.gov.in Launched on 7th June. The Income Tax Department and the government said the aim is to make compliance more easy for taxpayers. Complaints of technical problems in the work on the portal started coming from the very first day itself. Complaints persist even after a week. Taxpayers are not able to view their last e-filed returns. Many facilities have not started yet. It is being written on it, ‘Coming soon means it will start soon.
Finance Minister Nirmala Sitharaman had asked IT company Infosys and its chairman Nandan Nilekani, which created the portal itself, to plug technical glitches in the new e-filing website of the Income Tax Department. On the very second day of the portal’s launch, Sitharaman’s Twitter timeline received a large number of users complaining about the portal not working properly.
After that the finance minister had asked Infosys and its chairman to sort out the problems. Responding to Sitharaman’s tweet, Nilekani had said that Infosys is resolving technical issues. Infosys was awarded the contract in 2019 to develop the next generation income tax filing system. The aim is to reduce the time taken for processing of returns from 63 days to one day and speed up the refund process.
Nangia & Co. LLP Partner Shailesh Kumar said that with the problems being faced in ‘logging in’ into the portal, the important features are yet to be rolled out. For example, on the ‘e-Proceeding’ tab, the message ‘Soon to start’ is coming. This is raising concerns regarding orders among taxpayers and tax professionals. Orders are being passed and adequate opportunity is not being given to present your side in the matter as there is a problem in compliance of the notice.
Kumar said, “Taxpayers may have to face punishment for reasons which are not within their control. Also, taxpayers are facing a major challenge to remit money abroad as they are unable to issue Form 15CA/CB. These are the problems even after the portal is started. These are not minor glitches and need immediate attention and resolution.
AMRG & Associates Senior Partner Rajat Mohan said that the common issues being faced on the portal since last week are ‘log in time taken for 10-15 minutes, problem in filing response to assessment notice, previous filing’. This includes non-display of data on the portal and non-functionality of e-action system. Mohan said, “There is a need to address the problems of the new income tax portal at the earliest. Taxpayers and tax professionals are facing problems due to technical glitches.
Arti Raut, Partner, Deloitte India said that the new income tax portal has raised hopes for all. He said that the benefits of the new portal will be visible only when the technical flaws are removed. Dhruv Advisors LLP partner Sandeep Bhalla also said that the website seems to be user friendly but it is running very slow.