Income Tax New website: Finance Minister Nirmala Sitharaman on Tuesday asked Infosys and its chairman Nandan Nilekani to plug technical glitches in the new e-filing website of the Income Tax Department. The Finance Minister took this step after complaints from a large number of users on Twitter. Infosys was awarded the contract in 2019 to develop the next generation income tax filing system. The aim is to reduce the time taken for processing of returns from 63 days to one day and to speed up the ‘refund process’. The portal became operational on Monday evening.
The Finance Minister launched the new portal through Twitter on Tuesday morning. www.incometax.gov.in Announcing the launch, it said, “An important step to make the compliance experience more taxpayer friendly.” The portal became operational at 8.45 pm on Monday. But soon after, her Twitter timeline received several complaints from users. Later, Sitharaman wrote on Twitter, “I have seen complaints about technical glitches on my timeline. Hope Infosys and Nandan Nilekani will not disappoint our taxpayers in the quality of service being provided.
Quoting a user’s tweet, he wrote, “Ease of compliance for taxpayers should be our priority. The user, in his tweet, had complained of a ‘login problem’ on the new e-filing portal. It is noteworthy that Infosys had also prepared the GST Network (GSTN) portal. It is used in GST payment and return filing. The major IT major had also faced criticism from taxpayers over the GSTN portal.