Income Tax New website: Information technology company Infosys on Wednesday hoped that the problems with the Income Tax Department’s new e-filing website will be resolved this week and its operation will be smooth. The company said this a day after Finance Minister Nirmala Sitharaman asked Infosys about technical glitches in the new e-filing website.
It is noteworthy that Sitharaman on Tuesday asked Infosys and its chairman Nandan Nilekani to plug technical glitches in the new e-filing website of the Income Tax Department. The Finance Minister took this step after complaints from a large number of users on Twitter.
Infosys wrote on Twitter on Wednesday, “Our team is working to resolve technical issues. We hope that the website will start working smoothly this week. Infosys was awarded the contract in 2019 to develop the next generation income tax filing system. The aim is to reduce the time taken for processing of returns from 63 days to one day and speed up the refund process.
The Finance Minister had announced the launch of a new income tax filing portal through Twitter on Tuesday morning. But soon after, several complaints from users started pouring in on his Twitter timeline. Later, Sitharaman wrote on Twitter, “I have seen complaints about technical glitches on my timeline. Hope Infosys and Nandan Nilekani will not disappoint our taxpayers in the quality of service being provided.”
Later, replying to Sitharaman’s tweet late in the evening, Nilekani wrote that some technical issues have come up on the first day and Infosys is working to resolve them. Nilekani wrote on Twitter, “New e-filing portal to file tax returns It will make the process of communication smoother and users will get better experience. Some technical issues have come up on the first day and Infosys is working to resolve them. Infosys regrets the technical snag and the system will be smoothened over the course of the week.”